FAQ

🕊️ Frequently Asked Questions

how long does it take to receive my order?

every blanket is made to order with care.

production usually takes 1–3 business days, and shipping within the u.s. takes 3–7 business days.

you’ll get tracking info as soon as your item ships ✧

do you accept returns or exchanges?

because each item is custom-made, we don’t accept returns or exchanges.

but if your blanket arrives damaged, misprinted, or anything less than magical — we’ll make it right.

just email us at admin@mitsukiyume.com within 7 days of delivery with a photo and your order number.

can i cancel my order?

once an order is placed, it begins production quickly — so we can’t guarantee cancellations.

but if you reach out within the first few hours, we’ll try our best 🕯️

what if i entered the wrong address?

please double-check your info before placing your order.

if you realize there’s a mistake, email us immediately — if production or shipping hasn’t started, we might be able to fix it.

we’re not responsible for orders delivered to the wrong address entered at checkout.

how do i care for my blanket?

we recommend washing your blanket on cold, gentle cycle, and tumble drying low or air drying.

avoid bleach and ironing — your art deserves softness only.

do you ship internationally?

not yet. we currently ship only within the united states — but we hope to expand soon 🕊️